Troubleshooting Tips for Samsung: Can’t Turn on Flight Mode During Calls
If you own a Samsung device, you might occasionally encounter issues that can hinder your user experience. One common problem users face is the inability to activate flight mode during calls. This can be frustrating, especially when you need to conserve battery life or switch to a different network. In this article, we will provide you with troubleshooting tips specifically designed for Samsung devices to help you resolve this issue. We will explore various steps you can take to get your Samsung phone back on track.
Understanding Flight Mode on Samsung Devices
Before diving into the troubleshooting steps, it’s essential to understand what flight mode is and how it functions on Samsung devices. Flight mode, also known as airplane mode, disables all wireless communication on your phone. This includes cellular networks, Wi-Fi, and Bluetooth. Users often turn on flight mode during flights to comply with airline regulations and to conserve battery life when not in use.
Why Can’t You Turn on Flight Mode During Calls?
When you try to enable flight mode during an active call on your Samsung device, you may encounter an error message or find that the option is grayed out. This is usually due to the following reasons:
- Active Call Restrictions: Samsung devices are designed to maintain the call connection without interruptions.
- Software Glitches: Sometimes, software bugs can prevent users from switching modes seamlessly.
- Network Settings: Incorrect network settings may affect your ability to enable flight mode.
Step-by-Step Troubleshooting Guide
Now that we understand the issue, let’s explore a comprehensive step-by-step troubleshooting guide to help you turn on flight mode during calls on your Samsung device.
Step 1: Restart Your Samsung Device
The first and simplest step is to restart your device. This can resolve many temporary glitches.
- Press and hold the power button until the power menu appears.
- Select Restart.
- Wait for the device to reboot and then try enabling flight mode again.
Step 2: Check for Software Updates
Keeping your Samsung device updated ensures you have the latest features and fixes. Here’s how to check for updates:
- Go to Settings.
- Scroll down and tap on Software update.
- Select Download and install.
If an update is available, follow the on-screen instructions to install it.
Step 3: Clear Cache and Data of the Phone App
Sometimes, clearing the cache and data of the phone app can resolve functionality issues:
- Open Settings.
- Select Apps.
- Find and tap on Phone.
- Tap on Storage.
- Select Clear Cache and then Clear Data.
After doing this, try again to activate flight mode during a call.
Step 4: Reset Network Settings
If the problem persists, resetting your network settings might help:
- Go to Settings.
- Select General management.
- Tap on Reset and then Reset network settings.
- Confirm by tapping Reset settings.
Note that this will remove all saved Wi-Fi networks and Bluetooth connections.
Step 5: Safe Mode
Booting your Samsung device in Safe Mode can help you determine if a third-party app is causing the issue:
- Press and hold the power button until the power menu appears.
- Tap and hold Power off until the Safe mode option appears.
- Select Safe mode and wait for your device to restart.
Try to enable flight mode during a call while in Safe Mode. If it works, a third-party app might be the culprit. You can identify and uninstall the problematic app after exiting Safe Mode.
Additional Troubleshooting Tips
If the above steps do not resolve your issue, here are a few more tips to consider:
- Factory Reset: As a last resort, you can perform a factory reset. This will erase all data on your device, so ensure you back up important files first. Navigate to Settings > General management > Reset > Factory data reset.
- Contact Samsung Support: If all else fails, it’s a good idea to reach out to Samsung support or visit a service center for professional assistance.
Conclusion
Experiencing issues with flight mode on your Samsung device during calls can be frustrating, but with these troubleshooting tips, you should be able to resolve the problem effectively. Remember to restart your device, keep your software updated, and check your network settings. If you continue to face challenges, don’t hesitate to seek help from Samsung’s customer service.
For more Samsung-related tips and guides, visit our Samsung Support Page. You can also check out this helpful resource for additional troubleshooting tips and tricks!
This article is in the category Guides & Tutorials and created by GalaxyTips Team