Message App Keeps Closing on Samsung

Samsung Message App Keeps Closing: How to Fix It

For many Samsung users, messaging is a vital part of staying connected. However, it’s not uncommon for the Samsung message app to experience issues, causing frustration when it unexpectedly crashes. If you’re struggling with this issue, you’re not alone. In this guide, we’ll walk you through the reasons why this happens and provide practical steps to fix it, so you can get back to uninterrupted messaging.

Why Does the Samsung Message App Keep Closing?

Understanding why the Samsung message app keeps closing is essential for finding the right solution. There are several common reasons behind this issue:

• Software bugs: Updates or bugs in the software can cause instability in apps.
• Cache issues: When cache data builds up over time, it can interfere with the app’s performance.
• Low storage space: Insufficient storage can lead to slow performance and app crashes.
• Incompatible updates: Sometimes, app or OS updates introduce changes that aren’t immediately compatible.

Now that we know why this may happen, let’s explore the step-by-step solutions to fix the issue and prevent it from recurring.

Step 1: Restart Your Samsung Device

The first step is often the simplest—restarting your device. A quick restart can resolve temporary software glitches that may cause the Samsung message app to crash.

• Press and hold the Power button until you see the options menu.
• Select Restart and wait for the device to reboot.
• After the device restarts, open the Samsung message app and see if it functions correctly.

If the problem persists after a restart, continue with the following steps.

Step 2: Clear the Cache of the Samsung Message App

One of the most effective solutions for app issues on Samsung devices is clearing the cache. The cache stores temporary data that helps the app run faster, but it can also accumulate errors over time.

To clear the cache:

• Open Settings on your Samsung device.
• Go to Apps and find the Samsung message app.
• Select Storage and then tap Clear Cache.

Clearing the cache does not delete any of your messages, so it’s a safe and effective way to troubleshoot issues.

Step 3: Update the Samsung Message App

Outdated apps are more prone to errors. Keeping your Samsung message app up-to-date ensures compatibility with the latest Android version and minimizes the chances of unexpected crashes.

To update the app:

• Go to the Google Play Store on your Samsung device.
• Search for Samsung message app and check if an update is available.
• If an update is available, tap Update to install it.

Once updated, check if the app works correctly. If not, continue to the next step.

Step 4: Check for Android OS Updates

In some cases, the issue may not be with the Samsung message app itself but with the operating system. Updating your OS can fix bugs and improve overall performance.

To check for Android updates:

• Open Settings and go to Software Update.
• Select Download and Install.
• If an update is available, follow the on-screen instructions to install it.

After updating your device, restart it and test the Samsung message app again.

Step 5: Free Up Storage Space

If your device is running low on storage, it can lead to performance issues and app crashes. Deleting unnecessary files and apps can improve the performance of the Samsung message app.

• Go to Settings and select Device care or Storage.
• Review your storage usage and delete unneeded files, photos, or apps.
• Alternatively, transfer files to an SD card or cloud storage to free up space.

After freeing up storage, check if the Samsung message app is functioning as expected.

Step 6: Reset the Samsung Message App Preferences

Sometimes, resetting the app’s preferences can solve issues without deleting any of your data. This method is useful if a recent change or permission has interfered with the app’s performance.

To reset app preferences:

• Go to Settings and open Apps.
• Tap the three-dot menu icon in the upper right corner.
• Select Reset app preferences and confirm.

After resetting, try using the Samsung message app again to see if the problem is resolved.

Step 7: Uninstall and Reinstall the Samsung Message App

If none of the above steps worked, uninstalling and reinstalling the Samsung message app may be the solution. This method can remove corrupted files that may be causing the crashes.

To uninstall and reinstall the app:

• Open Settings and go to Apps.
• Find the Samsung message app and select Uninstall.
• Go to the Google Play Store and search for the Samsung message app.
• Download and reinstall the app.

Once reinstalled, open the app and test it to see if it operates smoothly.

Additional Troubleshooting Tips for Persistent Issues

If the issue persists after completing all the steps above, consider the following advanced troubleshooting methods:

• Boot into Safe Mode: Booting your device in Safe Mode can help you determine if a third-party app is causing the issue. To do this, press and hold the Power button, then tap and hold the Power off icon. Select Safe Mode and see if the Samsung message app works without crashing. If it does, the issue may lie with a third-party app, which you can uninstall one by one to identify.
• Factory Reset: A factory reset is the last resort. Before proceeding, back up your data as this will erase all content. To perform a factory reset, go to Settings > General management > Reset > Factory data reset.

If you’re uncomfortable with performing a factory reset or if the problem still isn’t resolved, you might want to reach out to Samsung Support or visit a Samsung service center for professional assistance.

Conclusion

Dealing with an app that keeps crashing can be frustrating, but the steps outlined above should help you resolve most issues with the Samsung message app. Whether it’s a simple restart, clearing cache, or reinstalling the app, these methods are effective in getting your messaging back on track. Staying up-to-date with system updates and maintaining device storage are also excellent practices to prevent similar issues in the future.

For more information on optimizing your Samsung device, check out our other guides on Samsung device troubleshooting tips. Don’t let technical issues keep you from staying connected—follow these steps to enjoy a smoother experience with your Samsung message app.

This article is in the category Guides & Tutorials and created by GalaxyTips Team