How to Cancel Samsung Art Subscription

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How to Cancel Samsung Art Subscription

Samsung Art Subscription is a unique feature on Samsung’s Frame TVs, giving users access to an extensive library of artwork, which turns your TV into a digital gallery. While the subscription offers great value for art enthusiasts, you may eventually decide to cancel Samsung Art Subscription for various reasons. This article will guide you through the simple steps to cancel your subscription, address common issues you may encounter, and provide troubleshooting tips to ensure a smooth process.

What is Samsung Art Subscription?

Samsung’s Art Subscription service offers access to thousands of pieces of art from renowned museums, galleries, and artists. Users can display this art on Samsung Frame TVs, allowing the screen to blend seamlessly into any room by showing high-quality artwork when it’s not in use as a TV. With a monthly or yearly subscription, users can curate their collections or explore exclusive collections and seasonal updates. However, if the subscription is no longer fitting your needs, it’s easy to cancel Samsung Art Subscription by following a few simple steps.

Steps to Cancel Samsung Art Subscription

Below is a comprehensive guide on how to cancel Samsung Art Subscription from different devices and platforms:

Step 1: Access the Samsung Art Store

To initiate the cancellation process, start by accessing the Art Store on your Samsung Frame TV or the Samsung SmartThings app.

  • On Your Frame TV: Go to the main menu on your Samsung Frame TV, select “Art Mode,” and then open the Art Store.
  • Using the SmartThings App: Open the SmartThings app on your mobile device, select your Samsung Frame TV, and navigate to the Art Store from there.

Step 2: Go to Subscription Settings

Once in the Art Store, locate the subscription settings to proceed with cancellation.

  • On Frame TV: Look for the “Settings” icon in the top right corner of the Art Store screen, then select “Subscription.”
  • Via SmartThings App: In the Art Store section of the app, tap on the menu, then select “Subscription” to manage your subscription details.

Step 3: Cancel Samsung Art Subscription

Now that you’re in the subscription settings, you can officially proceed to cancel Samsung Art Subscription.

  • Find and select the “Manage Subscription” option.
  • Click on “Cancel Subscription.”
  • Follow the on-screen instructions, which may include confirming your decision.

After confirming your cancellation, Samsung will deactivate the Art Subscription at the end of your billing period, meaning you’ll still have access until your current term expires.

Alternative Method: Cancel Samsung Art Subscription on Samsung’s Website

If you’re unable to cancel directly from your Frame TV or SmartThings app, you can also cancel through Samsung’s website:

  1. Visit the official Samsung website.
  2. Log into your Samsung account.
  3. Go to “Subscriptions” under your account settings.
  4. Select the Art Subscription and click “Cancel Subscription.”

This method is convenient for users who prefer managing their subscriptions online.

Verify Your Subscription Status

After you cancel Samsung Art Subscription, it’s wise to double-check that your subscription status has updated. You can verify this by:

  • Checking in the Art Store on your Samsung Frame TV or SmartThings app for confirmation.
  • Reviewing your Samsung account on the website under “Subscriptions.”

If you still see the subscription as “active” after attempting to cancel, consider contacting Samsung Support for assistance.

Troubleshooting Common Issues When Cancelling Samsung Art Subscription

Occasionally, users face issues when attempting to cancel. Here are some solutions for common problems:

Problem 1: Unable to Access Subscription Settings

If you can’t find the subscription settings, make sure your device’s firmware and software are up to date. Samsung periodically updates the software to improve user experience and may relocate certain settings after updates.

Problem 2: Error Message When Trying to Cancel

Should you encounter an error message while attempting to cancel, try the following:

  • Restart your Samsung Frame TV or the SmartThings app.
  • Clear the app cache (if using SmartThings on Android or iOS) and try again.
  • Check your internet connection as connectivity issues can prevent access to certain subscription settings.

Problem 3: Billing Issues Post-Cancellation

After you cancel Samsung Art Subscription, you should no longer receive charges for it. However, if you’re still billed after canceling, follow these steps:

  • Verify your subscription status in your Samsung account to ensure it’s marked as canceled.
  • If the cancellation hasn’t processed, repeat the steps above.
  • For unresolved billing issues, contact Samsung Support and provide them with your cancellation confirmation.

Samsung’s customer support can assist with any remaining billing discrepancies.

Additional Tips for Managing Samsung Art Subscription

Before you decide to cancel, consider these tips for managing and maximizing your Samsung Art Subscription:

  • Explore Seasonal Collections: Samsung regularly updates its art library with new collections. If you’re looking for fresh content, check the seasonal art to see if it piques your interest before deciding to cancel.
  • Try a Lower Subscription Tier: If cost is a concern, Samsung may offer different subscription tiers with varying levels of access. Consider downgrading instead of canceling altogether.
  • Utilize Free Trial Periods: New Samsung Frame TV users may have access to a free trial. Take advantage of this period to explore the offerings before committing to a full subscription.

If you decide to cancel Samsung Art Subscription but wish to rejoin in the future, you can easily reactivate your subscription by accessing the Art Store and re-subscribing.

FAQs on Canceling Samsung Art Subscription

Can I still access artwork on my Frame TV after canceling?

Yes, after you cancel Samsung Art Subscription, any artwork downloaded during your subscription will remain on your Frame TV, but you won’t have access to the Art Store’s full library.

Will my subscription cancel immediately?

No, the subscription will remain active until the end of your current billing cycle, even after you cancel. This means you can still enjoy the service for the remainder of the period you’ve paid for.

Can I get a refund after I cancel Samsung Art Subscription?

Samsung does not generally offer refunds for canceled subscriptions, but exceptions may apply. For specific cases, it’s best to contact Samsung Support directly.

Conclusion

Cancelling your Samsung Art Subscription is a straightforward process, whether you’re managing it through your Samsung Frame TV, the SmartThings app, or Samsung’s website. Be sure to follow the outlined steps carefully, and use the troubleshooting tips if you encounter any issues. By understanding the cancellation process and knowing your options, you can make an informed decision about keeping or discontinuing your subscription. For more help with other Samsung services, feel free to check our comprehensive guide on Samsung device management or contact Samsung’s support for any personalized assistance.

Whether you choose to explore more art through Samsung’s subscription service or let go of it, the choice is yours. Should you ever want to return, reactivating is just as simple as cancelling.

This article is in the category Guides & Tutorials and created by GalaxyTips Team

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